Privacy Policy

1. Introduction

Clearstream AI ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered services, including Clearstream Voice AI.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Name, email address, phone number, and company name when you fill out our contact form or sign up for services
• Billing and payment information when you subscribe to a paid plan
• Communications you send us via email, forms, or support channels
• Configuration and preferences you set when onboarding your AI services

Information Collected Automatically

• Log data such as IP address, browser type, pages visited, and time spent on our site
• Device information including operating system and hardware identifiers
• Usage data about how you interact with our platform and features
• Cookies and similar tracking technologies (see Section 8)

Call and Voice Data

As part of our Voice AI services, we may process call recordings, transcripts, and caller information on behalf of our business clients. This data is processed in accordance with our clients' instructions and applicable law. End callers' data is handled as described in our clients' own privacy notices.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI services and platform
• Process transactions and send related information, including purchase confirmations and invoices
• Respond to your comments, questions, and requests, and provide customer service
• Send administrative information such as updates, security alerts, and support messages
• Personalize your experience and deliver content relevant to your business needs
• Monitor and analyze usage trends and activities to improve our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

We do not sell your personal information to third parties, and we do not use your data to train general-purpose AI models without your explicit consent.

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, email delivery, and analytics. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• CRM Integrations: When you configure our platform to integrate with CRM systems such as ServiceTitan, Jobber, Housecall Pro, HubSpot, Salesforce, or Zoho, data may be shared with those platforms pursuant to your instructions and their respective privacy policies.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts are retained for the period specified in your service agreement. When you terminate your account, we will delete or anonymize your data within 90 days, except where retention is required by law or legitimate business interests.

6. Security

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request your data in a structured, machine-readable format
• Opt-out: Opt out of marketing communications at any time by clicking "unsubscribe"
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at clearstreamaiconsulting@gmail.com. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our website. Cookies are small data files stored on your device. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our site
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

9. Third-Party Services

Our website and services may contain links to or integrations with third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice such as an email notification. Your continued use of our services after changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: